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What is Boomplay?

Boomplay is a free digital content (Music & Video) application that allows music lovers to access a huge catalogue of music and videos from African and International artists. The contents are available for streaming and download.

How can I get the application?

The Boomplay application is pre-installed on all TECNO smart devices that were launched after March 2015 and it is also available on Google play store. Below is a list of the TECNO devices that come with Boomplay pre-installed;

TECNO Boom J7, Boom J5, TECNO Camon C8, Camon C5, Camon CX, TECNO Phantom 5, TECNO Phantom 6, TECNO Phantom 6+, TECNO Y2, TECNO L5, Droipad 7, Droipad 8, Droipad 10, TECNO L9, TECNO PhonePad 3 - Pro

How does the Boomplay app work?

The Boomplay app lets you Stream, Download and Share Music & Videos of your favorite artists from a huge library of unlimited music and video content using your mobile data or WiFi. There is also a Buzz section for entertainment news.

You can also create a public playlist of your favorite music, listen to other users public playlist and celebrity playlists, adjust the sound effect by using the Equalizer feature (Boom Maxx).

What is the difference between Streaming, Download and Offline Play?

Streaming is when you listen to music/videos on Boomplay using your Internet connection.

Download is when you pay to own the music/videos, which are then saved on your phone or memory card. These can be transferred to other devices.

Offline Play is similar to Download but is only possible with an active subscription. Music/Videos synced for offline play cannot be transferred to other devices and can only be listened to for the period of your subscription.

What services are available within the app?

Services available within the app are streaming, downloads, pre-order, live radio (Nigeria, Kenya, Tanzania, Ghana, Mali, Egypt, Cameroon, Senegal, Guinea, Uganda, Rwanda and Zambia), comments, follow, share, daily lucky draw, equalizer, timer etc.

How can I pay for music/videos?

Coins are used to purchase music/videos from the app and subscribe for any premium plans. You can recharge your Coins by:
1.  Phone Credit (Nigeria, Kenya, Tanzania & Ghana)
2.  Airtime; Nigeria (MTN, Etisalat & Airtel), Ethiopia (Ethio Telecoms) & Kenya (Safaricom)
3.  Paga; (Visa, Master & Verve cards) Nigeria only
4.  4.Pesapal (Kenya & Tanzania)
5.  Play the Daily Lucky Draw to win free coins.
Please note that 1 Coin is equivalent to 1 unit of your local currency.

How do I discover new music through the application?

You can discover new music right from the 'Discover' page using any of the menus provided: Slider, Recommended, Charts, Albums, Artists and Genres. You can also use the 'Search' menu with artist names, track and album names.

How can I create an account on the app?

Simply open the application, tap on 'Menu' in the top left corner, tap the 'Log in' icon and then 'New Here? Sign up' to create your account. You can also create an account with Facebook, Twitter or Palmchat.

My app is no longer working?

Ensure your device is connected to the Internet and that you have the latest version of the application. Confirm this by navigating to 'Settings' - 'Update' on the App. Also ensure the App permission are granted, navigate to Settings-Apps-Boomplay-Permissions. If your app is still not working after doing all these, please send a message to support.boom@tecno-mobile.com.

Forgot my password?

It's easy. Navigate to the 'Log in' page on the application, tap 'Forgot Password?' enter your registered phone number and tap 'Get Code', you will receive a verification code via SMS which you can use to log in again and then change your password.

Where do I find my downloaded music/videos?

Navigate to 'Library' and then 'Downloads'. All other music/videos on your memory or SD card will be automatically synchronized to their respective folders.

Can I transfer or share music/videos bought from the app?

All content (Music/Videos) bought from the app are stored on your phone's memory or SD card so you can transfer to your other devices if you so desire.
Also, all the music on your phone will be automatically synchronized unto the app thereby making Boomplay your default music player.

I am an artist, how do I get my music on the platform?

Please email biz.boom@tecno-mobile.com
Alternatively, come down to our office at
Nigeria: 2A Isaac John Str, GRA, Ikeja. Lagos State.
Kenya: 4th Floor, Cardinal Otunga Plaza, Cardinal Otunga road, Nairobi.
Tanzania: 11th Floor, China Plaza, Uhuru Street, Dar es Salaam.

xx

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